Designing good reward and attention systems is critical. As many have noted:
"People do what they are rewarded for ... and what is measured."
Our focus is on the role of ATTENTION SYSTEMS.
What leaders pay attention to by asking questions, highlighting information in talks and newsletters, and by demonstrating through their role-model, are powerful statements that shape both behavior and culture.
However, the challenges of the future go beyond the "bottom line" and "measurable" leadership of the past. They include:
We work with leaders to shape the new culture - through their attention - that is required for innovation, trusted communication and agility.